Bike Brain LV

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Shipping & Returns

Satisfaction Guarantee

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we’ll replace it or give you a refund. Please read “Returns” below for more information.

 

Shipping Options

All bicycle orders must be shipped to your local bicycle service center for complete assembly. This is to ensure the safety and functionality of your new bicycle, and most importantly, to comply with manufacturer guidelines. Failure to have your bicycle professionally assembled will void all warranty and compromise rider safety.

In-store pickup is available for all items, including bikes.

Most bikes will be shipped using BikeFlights.com. You’ll receive an email with a tracking number when your bike has shipped. 

Note: Orders usually ship within five business days of being placed. Some items may require additional processing time for assembly.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

 

In-Store Pickup

Most orders will be ready within 3 business days. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders need to be picked up within 15 days or a 10% restocking fee will be charged.

 

Returns

Returns can only be processed in store and are subject to assessment.

 

Prices and Information

Our website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you find to our attention on your next visit or by calling or emailing us. Thank you!